Administration Officer - Call Centre

Job description

About the role The Mater Administration Service currently has an opportunity for an Administration Officer to join their team working within the Call Centre team. The position is offered on a permanent full-time basis, working 38 hours per week between the hours of 7:30am - 5:00pm. The Administration Officer plays a key role in the delivery of exceptional service to Mater patients, relatives and staff and you will support the daily administrative operational requirements of the unit. You will proactively perform tasks relating to service delivery, business support, systems administration, and will working closely with the Administration Coordinator and your team. You will be responsible for supporting the management of resources to meet business needs and growth. Salary range: $32.02 - $37.35 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900 + access to many staff benefits! What you’ll be doing: - Provide confidential administrative and call centre support within a hospital environment, delivering a high level of customer service to patients, carers, and hospital staff. - Answer and manage incoming calls efficiently, responding appropriately t...