Service Delivery Manager (Brand Protection)

Job description

Company Description What's Red Points all about?: Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution. Be part of the change: join us on our mission to make the Internet a safer place! Job Description: We are looking for a strategic and process-driven Service Delivery Manager with a technical mindset to lead the post-sales service lifecycle. This is a high-impact role where you will act as the bridge between our complex SaaS product and client success. A core part of your mission will be overseeing the Onboarding lifecycle and establishing a Services QA framework. You will work in lockstep with Customer Success Managers (CSMs) to ensure that every implementation is technically sound, high-quality, and delivered with a consultant-level mindset. Key Responsibilities: - CSM & Cl...