Front Desk Supervisor

Job description

Benefits: - 401(k) - Employee discounts - Free food & snacks - Health insurance - Parental leave Position Summary: The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management. Primary Responsibilities: Leadership and Culture: - Set the tone for a professional, energetic, and welcoming front desk environment. - Lead by example in all member, guest, and staff interactions. - Create a culture of accountability, urgency, and performance. - Build strong member relationships and deliver a consistent club experience. Front Desk Operations: - Ensure smooth and efficient check-in processes at all times. - Maintain a clean, organized, and professional front desk area. - Resolve member concerns promptly and escalate issues when needed. - Ensure policies and procedures are followed consistently by all front desk staff. Staffing and Scheduling: - Build and manage weekly schedules for front desk and Kids Club coverage. - Ensure shifts are properly staffed and coverage gap...