Service Dispatcher

Job description

The Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan. Benefits Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Edwards Heating and Air, LLC service technicians, suppliers, and service customers. Representative duties include: - Paid Training - Careers Advancement Opportunities - Flexible Scheduling - Competitive Compensation - Year-Round Work - Spiffs, Rewards, & Employee Contests - Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals. - Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. - Training field technicians in customer service skills, non-technical procedures, sales and marke...