Account Coordinator (Managed Programs)

Job description

Description SUMMARY: The Caesarstone Managed Program Account Coordinator will oversee a subset of affiliated retail customers and the related fabricators sub-contracted by Caesarstone to provide administrative and customer service support to those retail customers and fabricators. This is a day-to-day hybrid customer service, administrative support and data entry role to ensure smooth sales procedures. - Shift: Monday - Friday, 8:30am - 5pm - Location: Concord, ON - Salary: $50,000 - $60,000 PRIMARY RESPONSIBILITIES: - Represent Caesarstone in a professional manner through interaction with retailers, customers, and fabricators. - Liaise with retailers, customers and fabricators. - Ensure data imported into systems (Portal and Oracle) is complete and accurate. - Coordinate slab shipments to Managed Program fabricators. - Manage the project from beginning to end including fabricators job status and customer inquiries. - Manage fabricator KPIs including timeline, and customer satisfaction score. - Facilitate fabricator trainings to set program expectations and ensure proper online portal usage - Field warranty inquiries and follow through for resolution. - Monitor Managed Program stor...