Service Advisor

Job description

Job Title: Service Advisor Location: Sioux Falls South Dakota: Company: Interstate Power Systems: Shift Hours: Monday-Friday 9:00am-5:30pm: Service Advisors at Interstate Power Systems play a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Advisors ascertain the cause of the issue(s) that prompted a given customer's visit, working to address and resolve those issues effectively. Job Duties: - Greet the customer and start the process of helping the customer through the repair - Help identify a mechanical problem by questioning the customer or visual inspection - Positive interface with technicians, foreman, parts department and customers - Advise customers about necessary services needed for repair of vehicles - Write and present accurate estimates of repair - Explain the work and charges to the customer when the job is complete - Accurately process customer and warranty repair orders - Organize and prioritize workflow of shop and field technicians - Communicate with shift advisers as to work progress and priority - Responsible for secur...