Officer - IT Support

Job description

Job Responsibilities Macmahon is currently seeking expressions of interest for experienced IT Support Officer to join our Service Desk team. About the role: - Be the first point of contact and assist end users (employees, alliance members, contractors and stakeholders) to maximise the confidentiality, integrity and availability of Macmahon’s technology services. - Resolve incidents and complete service requests, escalating high priority issues to specialised support groups as required. - Maintain ongoing communications with end users to provide updates, verify resolution and improve satisfaction with Macmahon’s technology services. - Diagnose and resolve computer hardware issues, software malfunctions, printer, or peripheral issues. - IT onboarding activities such as PC imaging, initial user setup, account creation and administration. - Maintenance and co-ordination of IT assets. - Assist in planning and executing IT projects including implementation of new technology solutions, infrastructure changes, and software deployment. About you: - Diploma / Degree in Information Technology or related discipline. - 2 – 3 years of experience in technical support/service desk role. - Experien...