Senior Director, IT Operations & Digital Resilience

Job description

Senior Director, IT Operations & Digital Resilience About the Role: The Senior Director of IT Operations & Digital Resilience will be the primary architect of our internal technology experience and operational stability. You will lead a global team of 20+ professionals across Service Desk, Infrastructure, SRE, and Compliance functions. Your mission is to ensure a seamless "always-on" employee experience while maintaining a rigorous security and compliance posture across our global footprint. Your Daily Impact at Peloton: 1. Global Service Excellence & Employee Experience 2. Infrastructure & Site Reliability (SRE) 3. Security, GRC & Loss Prevention 4. Vendor & Strategic Management - End-User Support: Direct the global IT Helpdesk and a specialized VIP Support tier , ensuring white-glove service for executive leadership. - Digital Workplace: Lead end-point management strategy (MDM, imaging, lifecycle) to ensure employees have the right tools, whether remote or in-office. - EX Leadership: Act as the primary advocate for the "Employee Experience," using technology to reduce friction in the daily workflow. - Connectivity: Oversee global network architecture, ensuring high-availability f...