Junior Technical Account Manager, Health Plans

Job description

The Junior Technical Account Manager, Health Plans is responsible for technical and configuration updates to support clients; tracking and identifying opportunities to reduce issues, and supporting ongoing administration and rollout of enhancements. *If local to Chicago you will be expected to come into the Chicago office two days a week, if not local to Chicago you will be fully remote. - Initiate and support initial setup and ongoing changes to client programs: Assisting and troubleshooting during implementation of new groups and renewals of existing groups. Aiding program launches, changes to group configurations, eligibility updates, custom activities, and quality assurance testing. - Manage technical issues: Creating cases and tracking progress of technical issues. Escalating with appropriate internal channels to ensure tickets are being resolved in a timely manner. Sharing timely updates with the clients through resolution. Notifying clients of downtime (both planned and unplanned). - Build strong relationships with internal and external teams to facilitate change management: Maintaining and building trust with clients. Internally collaborating to maintain visibility of ongoi...