Patient & Customer Experience Assistant -Per Diem

Job description

Job Description Investigates, facilitates and/or resolves a variety of complaints from patients, families and visitors. Assists in interpreting and ensuring Hospital adherence to the Patient’s Bill of Rights as required by law. Performs general clerical, data entry and statistical reports for the department. Job Responsibility: Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Work Shift: Flex Hrs between 5:30AM-8:00PM /Rotating Weekends & Holidays - Investigates and collects patient information regarding a variety of complaints or grievances from patients, families, and visitors. - Interacts with all levels of Hospital management to provide assistance in the resolution of found complaints. - Provides and maintains monthly statistical reports regarding these complaints and recommends policy or procedure changes to resolve issues. - Interprets the Patient’s Bill of Rights and other policies and procedures of the Hospital system; ensures adherence to these policies. - Communicates pertinent Hospital...