SPA Receptionist Intern - Bvlgari Hotel Milano

Job description

Job Title: Spa Receptionist Intern Department: Spa: Reports to: Spa Manager: Place of work: Bulgari Hotel Spa Position summary: Responsible for the accurate, courteous, and efficient reservation of Spa guests providing the highest level of personal service. Call guests to confirm scheduled services. Answer questions about available services, general property information, and amenities. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation upon arrival. Record guest preferences and needs by entering information into computer. Promote and sell spa/salon services. Process guest payments for spa/salon services and obtain payment authorization as needed. Use empowerment to make decisions that will ensure complete problem resolution, and maintain a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano. Serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedur...