Credit & Collections Senior Analyst

Job description

Perform analysis of monthly accounts receivable aging report to reduce financial exposure and risk. Position manages the high-risk, complex collection cases. Responsible for the collection of accounts receivable balances in a specific area via verbal and written communication with franchisees, licensees, field personnel and staff. Develop, recommend, and implement credit policies and procedures and frequently make decisions through collaboration/consultation with others. Provides customer service and resolution of delinquent balances in a timely manner. This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time. RESPONSIBILITIES: - Reviews and identify high risk, non-traditional outlets, and complex collections issues by analyzing monthly aging report, percentage rent report, running report, portfolio and other financial reports relating to franchisee balances due. This is for Domestic and International accounts. Provides customer service by providing timely responses to needs of internal and external customers. - Interact daily with Franchisees, Franchise Portfolio Team, Business Consultants/Directors and Legal in response to...