Repair Ops Specialist

Job description

A Music & Arts Repair Ops Specialist is responsible for submitting customer repair estimates, coordinating repair billing, processing repair vendor invoices, troubleshooting repair tracker issues, calculating department reporting and metrics, monitoring repair tracker input accuracy, preparing commission payouts, and managing billing with 3rd party repair shops and affiliates. Essential Functions (not all-inclusive): The ideal candidate for this role will have strong Microsoft Office knowledge and a basic understanding of musical instruments and their components. Attention to detail, strong problem-solving skills, customer service, and the ability to work independently as well as with a team are also essential qualities for the successful Repair OPS specialist. - Collaborating with other departments, such as Repair shop managers, CA, Retail, and School services to address procedural issues and implement solutions. - First-line support for repair tracker in the repair shops - Assist in preparing unbilled repair report - Assist in updating repairs within Repair tracker - Run reporting and accurately calculate biweekly commission payout for the department - Provide daily reporting on...