Strategic Rideshare Specialist

Job description

Job Description What Will Your Job Look Like? The Strategic Rideshare Specialist will focus on supporting the company’s Independent Driver Providers (IDPs) starting from sourcing, through the onboarding, training processes, corrective action, and offboarding for their respective market. The Strategic Rideshare Specialist will provide thorough communication with both internal and external stakeholders, as well as ensure compliance with local laws and regulations. The Strategic Rideshare Specialist will have the responsibility for delivering a high level of service to our clients every day, ensuring high operational standards and IDP satisfaction within an assigned geographic area. This will be an in office role at 1420 NE Vivion Rd, Gladstone Suite 112, MO 64118. What You’ll Do: Work with the Independent Driver Provider (IDP) to follow through on service issues, troubleshooting problems and concerns, complaints, and education Utilize data to develop and deliver performance improvement plans (PIP) Source for new IDP’s and support their onboarding Determine and conduct off boarding for providers not meeting contractual obligations Serve as the first point of contact for all IDP servic...