Engineering Services Manager - Physical Security

Job description

Description Position Summary: The Engineering Services Manager role will have 3 main areas of focus; Implementation, Presales, and managing the team. This role is instrumental in helping to drive sales and charge hours and promote growth within their respective team. Roles and Responsibilities: - Respond to service escalations the same day and be the final say in engineer deployment – ensure customer demands are met by working with Service and Engineering Team Leads to find necessary resources. - Drive Customer pipeline and be the liaison between the Sales and Services Teams. - Ensure employee retention and reduce turnover. - Review engineering write offs and maintain less than 2% of hours are written off annually (equivalent to one week). - Work with the Director of Media Services to establish and maintain procedures and documentation. Develop standard operating procedures for the engineering teams’ interaction with other departments (sales, project management, service, etc.). - Manage the distribution and maintenance of required certifications for vendor partnership level and the continuing education of your team. - Align training and professional development for team members to...