Director, Labor Strategy

Job description

The Director, Labor Strategy defines and leads the enterprise labor strategy for Guitar Center’s store fleet, ensuring labor investment aligns with customer demand, service expectations, productivity goals, and profitable growth. Reporting to the Vice President, Retail Operations, this role owns the labor operating model, workforce planning frameworks, labor governance, commission governance, scheduling standards, and labor performance analytics across retail. This leader partners cross-functionally to ensure store labor plans support business priorities, maintain compensation accuracy, and deliver a consistent, productive, and customer-centered store experience while evolving labor models, tools, and analytics to support changing traffic patterns, omni-channel demand, and future store formats. WHAT YOU’LL DO: Labor Strategy & Operating Model: - Own the enterprise store labor strategy, including labor models, staffing frameworks, scheduling principles, role deployment, productivity standards, and labor guardrails across the store fleet - Develop labor strategies that flex with traffic, peak seasons, and omni-channel demand - Establish service-level targets and productivity benchmar...