Front Desk Guest Manager

Job description

Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. This role is ideal for a proactive, responsive, and caring leader who enjoys engaging with guests, motivating a team, and ensuring operational excellence. Many of our Front Office leaders grow into Assistant General Manager roles within just a few years—making this a great step in your hospitality career. As a Concord Leader you will be responsible to: · Inspire greatness in your team. · Encourage and support team members to reach their full potential. · Create a work environment that is a Great Place to Work for all. · Lead with integrity, transparency, respect, and professionalism. · Care for your team and their families. Qualifications: - Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly - Ensure all associates are trained in guest service standards, financial controls, and hotel procedures - Oversee front desk operations and act as Manager on Duty when needed - Partner with the General Manager and Sales team to support revenue strategies and id...