Field Service Engineer *PC 1489

Job description

Your Role: As a Field Service Engineer (FSE), you will be responsible for providing technical support and assistance to customers in the field. Your primary duties will include installing, maintaining, and repairing basic and intermediate Miltenyi equipment, as well as troubleshooting technical issues to ensure optimal performance. This role requires strong technical skills, excellent communication abilities, a team mentality and a customer-focused approach. You will receive comprehensive training and work under the supervision of experienced engineers. Requirements: Knowledge: Skills: Abilities: - Assist in the installation and setup of Miltenyi equipment and systems at customer sites, ensuring compliance with technical specifications and safety standards. - Conduct routine maintenance and perform repairs on equipment to ensure optimal functionality and minimize downtime. - Identify and diagnose technical issues, providing effective solutions and escalating complex problems to more senior engineers when necessary. - Provide excellent customer service by responding to inquiries, addressing concerns, and offering technical guidance to customers. - Maintain accurate records of servic...