Account Manager

Job description

Job Context As an Account Manager, you will be the cornerstone of our customer relationships. You'll be responsible for the health, retention, and growth of a dedicated portfolio of Simpro customers. Your mission is to act as a trusted advisor, ensuring our clients are getting the maximum value from our solutions while identifying opportunities to deepen our partnership. What You’ll Do: Key Responsibilities: Account Health & Relationship Management: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. You will serve as the primary point of contact and customer advocate within Simpro. Identify and Close Expansion Opportunities: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. You will be responsible for managing the entire expansion sales cycle for your accounts from identification, through progression, and close in order to meet and exceed monthly and quarterly expansion / renewal targets Strategic Business Reviews: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices, and align Simpro's solutions wi...