VP, Card CX Strategic Initiatives and Solutions

Job description

The Card CX Insights & Experience team is dedicated to integrating customer intelligence, journey performance, and solution delivery. Our mission is to drive measurable customer experience improvements across the Card & Connected Commerce businesses. We identify, quantify, and resolve customer pain points while steering the organization toward a multi-year, future-state CX vision. This vision is grounded in competitive insights and data-driven strategy. As a VP, Strategic Initiatives and Solutions, you will play a pivotal role in shaping and executing the customer experience (CX) strategy for the Card & Connected Commerce businesses. You will lead cross-functional initiatives that address customer pain points, enhance journey performance, and deliver innovative solutions aligned with our future-state CX vision. Key Responsibilities: - Embed customer experience (CX) principles into strategy development, roadmap planning, and execution to ensure alignment with organizational goals. - Operate with a product owner mindset, translating customer insights into comprehensive, actionable solutions that drive business impact. - Lead special projects to address complex business challenges and...