Application Responsible / IT Service Owner 100% (f/m/d)

Job description

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. Responsible for overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This encompasses the thorough understanding and meticulous tracking of all service dependencies and proactive lifecycle management. YOUR CHALLENGE: Ensure sustainable, stable, and maintainable application’s Service Operations: manage the day-to-day operations of the IT service, ensuring it is delivered to agreed-upon SLAs and OLAs Incident Management: Manage and resolve incidents related to the IT service, minimizing downtime and impact on business operation Problem Management: Identify and address root causes of incidents, implementing corrective actions to prevent future occurrences Continuous Improvements: Monitor and analyze the IT service, identifying areas for improvement and implementing changes to increase efficiency, effectiveness, and quality Comunication: Serve as the primary point of contact for stakeholders, providin...