Lead Contract Manager, Strategic Accounts

Job description

The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education, business consulting and delight. As a Lead Contract Manager at HubSpot, you will be in charge of managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team. This role can be @office @flex or @home work preferences in the US. In this role, you’ll get to: - Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. - Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportu...