Customer Service Representative- Customer Experience

Job description

Customer Service Representative (Technical Sales) Eupora, MS Celebrating 100 years in 2024, Plymouth Tube Company is a 5th-generation family-owned manufacturer of Structural Steel Tubing & Engineered Shapes/Metal Extrusions serving a wide variety of OEM customers in Aerospace, Space, Power Generation, and Heavy Equipment. Highly stable. About the opportunity: The Customer Service Representative is responsible for providing excellent customer service both externally and internally. This role requires developing an in-depth knowledge of company products and programs while building strong working relationships through timely and accurate day-to-day order fulfillment, involvement with pricing administration, and other customer-related activities. This position is onsite and requires daily presence at the Eupora facility. Based on the candidate’s experience and skill set, responsibilities and scope may be broadened, with commensurate compensation. WHAT YOU’LL BE WORKING ON: •Initiates, processes, expedites, and revises customer orders as needed. •Provides timely and accurate information to customer order status and product inquiries; identifies customer requirements and specifications f...