Overnight Client Care Specialist

Job description

Join Our Team at Mass Vet Referral Hospital in Woburn, MA! Are you ready to embark on a rewarding journey where you'll be the first point of contact for our beloved clients and their furry companions? At Mass Vet, we're not just offering a job; we're inviting you to be part of something truly special. About the Role: As an Overnight Client Care Specialist , you will play a crucial role in supporting our emergency and critical care departments while welcoming and assisting our guests. Compensation: - Preparing for appointments by reviewing medical records, retrieving client files, and getting all necessary forms ready ahead of time - Accurately completing and reviewing forms to ensure compliance with Ethos standards and legal requirements - Entering client and patient information into our system with precision—keeping everything up to date and matching charges with estimates and treatment plans - Admitting and discharging pets with care, and making sure follow-up visits are scheduled seamlessly - Collecting payments and walking clients through their payment options, including flexible financing solutions - Handling pet insurance claims from start to finish, taking the stress off our...