Client Success Manager

Job description

ABOUT THIS POSITION: A Waystar Client Success Manager (CSM) must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients’ revenue cycle. WHAT YOU'LL DO: - Serve as an operational point-of-contact, advocate, problem solver, and trusted advisor for defined set of clients - Partner with clients to proactively improve client health and satisfaction by monitoring key metrics (performance, level of adoption, satisfaction, etc.) and develop strong relationships to uncover expansion opportunities - Effective demonstration of Waystar’s value proposition with key influencers and decision makers to include but not limited to client’s Directors and Managers - Establish a metrics framework based on Waystar best practice to measure, monitor, and communicate total value delivered through use of Waystar technology - Work cross-functionally with Waystar Support, Solution Adoption, Sales, and others to achieve client participation in the Waystar reference and marketing programs, insure renewal, and annual booking plans - Effective demonstration of Waystar’s RCM technologies - Identify and quantify product feedback (enhance...