Space Development Agency (SDA) Network Technician IV

Job description

Position Summary The SDA Network Technician supports the Defense Information Systems Agency (DISA) Global Operations Center and the Space Development Agency Operations Support Cell at Hill AFB, UT. This role provides 24/7 operational support for DISA-provided GIG/DISN services supporting DoD and national security customers. The position focuses on real-time network monitoring, ticket management, incident analysis, fault isolation, service restoration, escalation coordination, and technical support across transport, IP, voice, video, and related DISN technologies. Key Responsibilities: Create, update, triage, and manage incident tickets using ServiceNow. Monitor network events, alarms, outages, degradations, and element management failures in real time across multiple tools. Perform incident correlation, alarm analysis, and fault analysis to identify impacts, isolate root causes, and support timely resolution. Support fault isolation activities, including testing, troubleshooting, localization, logging, assignment, and identification of failed systems, circuits, hardware, software, or facilities. Coordinate with internal teams, service providers, other NOCs, government stakeholders,...