Ward Clerk & Reception Team Lead

Job description

Ward Clerk & Reception Team Lead | Spire Leicester | Oadby | Full Time | Competitive Salary + Excellent Benefits Spire Leicester Hospital has an exciting opportunity for an experienced Ward Clerk & Reception Team Lead to join our team on a full-time, permanent basis. This is a key patient-facing leadership role, responsible for leading front-of-house services while ensuring every patient receives a seamless, professional, and welcoming experience. Key Responsibilities: - Lead and manage the hospital reception team, ensuring consistently high standards of customer service - Supervise day-to-day operations, including rota management, staffing levels, and performance support - Deliver a warm, professional, and efficient front-of-house experience for all patients and visitors - Oversee patient admissions and discharges, ensuring accuracy and compliance with hospital procedures - Support inpatient and day-case bookings using hospital systems (e.g. SAP) - Manage reception processes including billing, payment collection, and administration tasks - Coordinate admission lists and liaise closely with clinical teams to support patient flow - Oversee switchboard operations, ensuring all enquir...