Customer Support

Job description

Customer Support Department: Customer Support: Employment Type: Full Time: Location: Ipswich: Description: Who are we? At Bright, we build cutting-edge software for accounting, payroll, tax and practice management -- driven by passionate people and a commitment to innovation and exceptional support. Now joined by Inform Direct, a multi-award-winning secretarial solution supporting over 500,000 UK companies, we're expanding our impact even further. Together, we create opportunities for businesses to thrive and for our people to shine -- We're brilliant people creating brilliant software. The Opportunity As a Customer Support Executive, you will deliver exceptional customer service as the first point of contact for our users. You will consistently provide prompt, clear and helpful solutions to new and existing customers, ensuring they can make full use of our software while maintaining the highest standards of customer care. What will you do?: - Provide front-line customer support via phone, email and online chat, offering prompt and accurate solutions to customer queries - Investigate complex customer issues and collaborate with colleagues to resolve or escalate as needed - Work alo...