Front Desk Agent

Job description

FIDELITY HOTEL is hiring for a FRONT DESK AGENT Fidelity Hotel is a Michelin Key-awarded adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special. What you'll do: - Greet all guests in close proximity and make each feel important by providing a genuine welcome - Be attentive to the entrance and aware of guests entering and exiting the building; ensure the atmosphere is warm and inviting and work areas are clean and organized - View reservations before arrival and create guest profiles that we can utilize to enhance their experience - Check guests in and out of the hotel in a confident, professional, and pe...