Customer Service Specialist

Job description

Job Req Number: 116065 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Solutions is seeking to hire a skilled and passionate Customer Service Specialist in AUS - Len Waters Estate, Aviation Road The purpose of this role is to deliver exceptional customer service while maintaining a high level of professionalism and respect in all communications. It requires strong teamwork, a proactive approach to learning, and a commitment to achieving targets and results. The role demands effective problem-solving skills, high attention to detail, and efficiency in managing tasks, including maintaining proper email etiquette. Success in this position also depends on the ability to work autonomously, meet responsibilities independently, and utilize computer systems effectively, including WMS and the Microsoft Office suite. Your typical day at DSV: - Respond in a timely manner to phone and email enquiries sent from the client relating to orders, deliveries, and transport. - Monitor ticket queues, priorities tasks to meet SLAs -...