Scheduler/Dispatcher

Job description

Provides quality customer service to customers by phone or in person. Performs some or all of the responsibilities below. Schedule: Monday through Friday, 8:00am to 5:00pm Hourly Rate: $16.00/hr: Major Responsibilities: - Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor. - Follows and explains policy and procedure as outlined in operations and procedures manuals. - Treats each customer/caller with courtesy, dignity, and respect privacy. - Meets or exceeds established performance requirements. - Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals. - Documents trip authorization according to procedures. - Remains knowledgeable of all policies and procedure changes. - Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor. - All other duties as assigned. Minimum Education or Certifications Required: - High school diploma or equivalent Minimum Experience or Skills Required: - Able to operate a compute...