Software Engineer, Data License Monitoring & Resiliency

Job description

Software Engineer, Data License Monitoring & Resiliency Location: New York: Business Area: Engineering and CTO: Ref #: 10050114 Description & Requirements: Bloomberg delivers billions of data points to hundreds of thousands of customers daily. When markets move, our customers need their data immediately and without fail. That's not a nice-to-have. It's the whole product. The Data License Monitoring & Resiliency team exists to make sure that promise holds. We build the systems that watch, test, and heal our production infrastructure before customers ever notice a problem. And we're using AI and large language models to fundamentally change how we handle reliability and customer support. Right now, too much of our support workflow depends on humans doing repetitive, context-heavy work: reading tickets, diagnosing known issues, walking customers through the same resolution paths. We're building AI-powered systems to change that. Think LLM-driven chatbots that understand our product deeply enough to resolve support issues autonomously, context-aware triage systems that route and diagnose problems before a human ever gets involved, and intelligent knowledge bases that learn from every r...