Supervisor, Operations (Fishers, IN)

Job description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Supervisor, Operations will be responsible for managing daily operations, ensuring exceptional customer service, and maintaining adherence to customer-specific requirements. The Supervisor, Operations will collaborate across departments to drive the achievement of service level agreements by prioritizing and monitoring fulfillment across multiple accounts as well as serve as the primary escalation point for customer issues, ensuring timely and effective resolution. This role will ensure that all work is completed in accordance with the established FA policie...