Guest Relations & Catering Operations Supervisor

Job description

Guest Relations & Catering Operations Supervisor At Red Robin, our Guest Relations and Catering teams embody the spirit of hospitality, connection, and accountability. This role ensures that every guest interaction—whether through catering services or guest relations channels—results in a positive, memorable experience that strengthens brand loyalty. The Guest Relations & Catering Operations Supervisor leads two critical experience pillars: Guest Relations and Catering Operations. This role is responsible for delivering consistent, high-quality service across all guest touchpoints while driving operational excellence, team development, and continuous improvement. Every call, email, case, or catering event is an opportunity to create joy. This position ensures the voice of the guest is heard, issues are resolved with empathy and efficiency, and operational standards reflect Red Robin’s fun-loving and guest-first culture. Key Responsibilities: 1. Team Leadership & Performance 2. Guest Experience Management 3. Catering Operations Oversight 4. Process, Systems, & Quality Management 5. Decision-Making & Empowerment - Oversee daily operations of the Guest Relations and Catering teams, in...