ERP Service Delivery Leader

Job description

Job Description: As the ERP Service & Release Delivery Leader, you are responsible for managing and delivering through the selected service providers for all SAP solutions within the organization. You will design service governance and define technical process steps to ensure seamless system changes and high-quality service delivery. Your Responsibilities: Service Provider Management: Manage and control the SAP Application Management Service Partner to ensure performance and reliability. Release & Deployment Steering: Define and steer the deployment of IT projects, including comprehensive release planning. Operational Excellence: Increase productivity through service optimization and ensure regular SAP system patching by the service provider. Process Ownership: Take ownership of the deployment process for SAP IT demands using tools such as ServiceNow and SAP Solution Manager. Governance & Compliance: Ensure all service management activities meet legal and regulatory requirements. Collaboration: Act as the central SAP interface for process owners and collaborate with various SAP teams and specialist departments. Quality & Risk: Execute quality assurance measures (OLAs), manage docum...