Digital/Technical Product Manager Lead – Personalization and Next Best Action

Job description

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity: As a dedicated Digital/Technical Product Manager Lead, you will define and scale our Personalization and Next Best Action (NBA) strategy, program, and experiences. This role will own the vision, roadmap, and adoption of a unified decisioning system that powers personalized member experiences across all interactions. You will operate at the intersection of product, data and technology— translating business and member goals into scalable personalized capabilities and leading internal adoption. We offer a flexible work environment that requires...