Card Investigations - Disputes Operations Administrator

Job description

TITLE: DISPUTES OPERATIONS ADMINISTRATOR: STATUS: EXEMPT: REPORT TO: MGR - CARD INVESTIGATIONS: DEPARTMENT: CARD INVESTIGATIONS: JOB CODE: 11118: PAY RANGE: $70,400.00 - $85,000.00 ANNUALLY: POSITION AND PURPOSE: Supports the Manager, Card Investigations and the Vice President, Payment Servicing Operations with the development, implementation, and management of assigned projects including, but not limited to new products and product enhancements, system/report enhancements, and promotions. Functions as the Credit Union subject matter expert on most card investigation related items and dispute system configurations and management for credit/debit/ATM cards as well as other payment dispute functions like Zelle, Checks, ACH, and wires. Collaborates with various professionals throughout the organization such as IT programming, Enterprise Applications, Risk and Compliance, Card Operations, Payment Operations, Treasury Management, and the Enterprise Portfolio Management Office to provide criteria, direction, and background of initiatives. Keep leadership informed of all operational and system updates, Regulatory and Network changes that impact the division, and ensures system performance...