Customer Success Manager

Job description

Description ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement ChargeAfter’s omni-channel platform online, in-store, and at every point of sale, enabling them to provide personalized financing choices to their customers. Here at ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a talented and success-driven Customer Success Manager to help make it happen! We are seeking a self-starting, outcome-driven Customer Success Manager to lead and nurture our enterprise-level client relationships. This individual will be responsible for the end-to-end customer journey post-sales: from successful onboarding and go-live to long-term growth and retention. A key focus of this role is maximizing product utilization; you will act as a strategic advisor to your merchants, driving adoption, feature engagement, and ensuring they realize the full business value of the Cha...