Student IT Helpdesk (FWS only), Su26

Job description

Applicants MUST be a current student at DigiPen Institute of Technology to qualify for this position. This position is ONLY open to current DigiPen students, eligible for Federal Work Study, with an accepted FWS award. Job Title: Student IT Helpdesk ( FWS only ), Su26 Reports to: Johnny Deek, VP Information Technology and Computer Systems - Student Employment at DigiPen is open to all currently matriculated students if they meet the qualifications for the job. - Students may not work during a time when they have a class scheduled, a class is canceled, or a class ends early. - Student workers must reside within the State of Washington. Remote work outside of Washington will not be permitted. Job Location: DigiPen Institute of Technology 9931 Willows Road Redmond, WA 98052 Essential Functions: - Assist Client Services Administrators in ensuring the operational stability of the client infrastructure. - Support workstations in labs and classrooms. - Assist in Help Desk tickets resolution. - Assist in setting up and repairing computer equipment and related devices. - Respond to phone and email requests for help. - Evenings and weekends may be required. - Accountable for tracking and rep...