Customer Service Representative

Job description

Customer Service Representative Engage with customers & internal people through phone, email, online. No shift work. - Full-time, permanent opportunity - 37.5-hour working week, Monday to Friday - Dandenong on-site role, Free on-site car parking Role Details: As a Customer Service Representative, working full-time, you will play an important part in our relentless pursuit of customer service. Engaging with customers through phone, email, and online, you will effectively manage and resolve their enquiries in a values-led manner. Working across a variety of enquiries, you will: - Process orders and invoices accurately and on time - Communicate delivery updates and manage delays effectively - Collaborate internally to meet customer needs and expectations - Organise and manage daily administrative paperwork - Monitor non-conformance activities and credit levels What You Will Bring: Minimal experience needed, we’ll train you on our systems. We simply want you to have: - Intermediate to Advanced computer literacy with experience in the Microsoft Office suite, particularly in Excel - Excellent time management, with the ability to prioritise and deliver in a fast-paced environment - High l...