Client Retention Executive

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description: The Client Retention Executive is part of a specialized, performance‑driven team focused exclusively on converting lagging clients into active spenders and accelerating portfolio revenue. The CRE owns a defined segment of accounts and executes targeted activation strategies, incentive structures, and data-driven interventions to unlock sustainable spend. Key Responsibilities: Own a portfolio of lagging clients (zero-spend and underperformers), prioritizing them based on opportunity size, time-to-activation, and likelihood to convert. Diagnose spend barriers using quantitative analysis (transaction trends, funnel conversion, pipeline...