Customer Operations Agent - Tourist Marshall

Job description

In this role you will support the management team to deliver cost effective, customer focused check in and disembarkation service to tourist passengers. You will utilise skills and knowledge of Tourist Department and the business to work effectively to achieve our vision “To be the Customer’s first choice by exceeding their expectations in everything we do”. You will also need to be flexible to work across all areas of the Tourist Department to meet the demands of the business and assist colleagues in their development of the role. Key responsibilities and duties: To Marshall passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), to a high standard of customer service. To assist with the embarkation and disembarkation of vessels whether customers have travelled by vehicle or foot giving clear direction. To check all boarding cards and travel documentation in line with statutory authority requirements. To immediately report any breaches or suspected breaches of security. Be fully conversant with and able to implement when appropriate, the manual fallback procedure. To present P&O Ferries in the best light at all times, particularly in difficult s...