Assistant Manager-Front Desk

Job description

JOB SUMMARY: Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE: Education and Experience: - High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR: - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES: Supporting Management of Front Desk Team Supporting Progress Toward Guest Services and Front Desk Goals - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and building mutual trust, respect, and cooperation among team members. - Serves as a role model to demonstrate appropriate behaviors. - Understan...