Coordinator, Sr Specialist, Guest Care

Job description

Coordinator, Sr Specialist, Guest Care At Panera, our goal is to be the most guest responsive company in our industry. This strategy is our way of putting the guest at the center of everything we do. If you are passionate about customer service and making the guest experience the best it can be, then we want you on our team. Duties & Responsibilities: - Assist guests in navigating gift card issues including but not limited to; balance checks, errors at point of payment, updating old to new gift cards, assistance with fraud, not receiving a purchased gift card, valuing and devaluing gift cards, providing gift card appeasement to guests through both batch and individual transactions. - Handle and resolve customer issues regarding products, services or other problems experienced - Manage specialized administration, communicate and coordinate with internal departments - When needed, answer incoming calls or emails from Panera customers professionally and respond to customer inquiries and complaints - Identify and escalate priority issues and report to the next level management - Follow up complicated customer calls where required - Research required information using available resource...