Carrier Operations Engineer

Job description

The purpose of the Carrier Operations Engineer is to provide technical evaluation as well as onboarding of services with potential or existing Telephony Carriers. The Carrier Solution Engineer should maintain technical knowledge of both Networking and VoIP technologies and can apply that knowledge in interconnecting a carrier to the Zoom Telephony Platform. Responsibilities: o Establish and maintain strong working relationships with global telecom carriers sales engineering and service assurance teams o Vendor Escalation Management, Manage complex vendor escalations and ensure timely resolution o Must have experience working in a global environment and with global regulatory requirements o Coordinate between Business Units to translate technical and commercial needs into viable interconnection solutions for backbone, IP Transit, wavelengths and MPLS o Experienced in building operational performance reports o Provide technical input on MSA/SLAs o Collaborate with Carrier Provisioners to track and manage procurement and delivery of telecom infrastructure services such as IP transit, wavelength, MPLS. o Support internal production teams with carrier escalation support o Partner with N...