Desktop Support Technician I

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance. POSITION SUMMARY: The Desktop Support Technician I is an entry level end user support technician that provides direct client support. This role performs remote and/or on-site assistance. DESCRIPTION: Essential Functions, Duties, and Responsibilities - Evaluates hardware and software requests and provides solutions based upon business requirements and corporate standards, documenting as appropriate. - Supports and maintains the end user environment. This may include configuring new hardware, reviewing, and addressing virus alerts, installing, and troub...