Technical Services Technician - Continues Improvement

Job description

Description General Summary: Position is responsible for testing, investigation, evaluation, and diagnosis of alternators, starter motors, wiper motors and other automotive electric equipment including their components. This position has customer support activities. Troubleshooting customer issues and diagnosing root cause for resolution. This position is responsible for customer satisfaction with products and services. Reporting Relationships / Scope: - Perform Quality reliability testing and failure mode analysis - Inspections and testing of Quality Response System (QRS) evaluations - Warranty claims evaluations - Validation of supplier samples against OE and WAI specifications - Communication with Sales and Director of Quality in regard to product quality related issues - Communication leading to completion of improvement projects - Provide telephone customer technical support - Inter departmental Technical Support - Gain & maintain customer confidence. This means being “the voice of the customer”. - Perform Tester calibration and repairs - Maintain and enforce all company policies pertaining to the Quality Dept. - Maintain high levels of productivity, efficiency, and quality. P...