Senior, Dispatcher/Router

Job description

**Growth Opportunity! ~~ Multitasker with a sense of ownership will thrive! ~~A true team player with integrity and strong communication skills is a great fit! I. Job Summary: Communicates back and forth with WM Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending on particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. II. Essential Duties and Responsibilities: - Works with routing specialists, route managers, and the service department to optimize complex routes - Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response - Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and...