Sr. Director, Digital Clinical Experience

Job description

Sr. Director, Digital Clinical Experience The Sr. Director, Product Customer Experience leads and advances the organization’s platforms that support the full care journey across medical clinics, physician practices, and hospital systems. This role oversees patient and provider portal ecosystems, clinical system integrations (including EMR/EHR), and guides a cross‑functional UX team. They are responsible for ensuring that digital tools deliver seamless, intuitive, and highly impactful experiences for clinicians, staff, and patients in real-world care settings. This leader partners closely with Clinical Operations, IT, Product, Compliance, and Physician Leadership to translate clinical workflows and user needs into digital solutions that improve efficiency, access, and patient outcomes at scale. Responsibilities: Digital Strategy & Leadership: - Develop and evolve the digital vision, roadmap, and execution plan for patient and provider experiences across clinics, practices, and hospital departments. - Ensure digital initiatives support care delivery goals, regulatory requirements, and clinical usability standards. - Serve as a champion for user-centered clinical design, accessibility...