Assistant Front Office Manager - Soho Beach House Miami

Job description

The role… At Soho House, the Front Office Assistant Manager supports the Front Office Manager and ensures optimal experience is had by all members, guests and staff that interact with the front office, member services and reception desk. As Assistant Front Office Manager, you will be responsible for supervising front desk agents, mitigating guest and member risk by introducing solutions and processing payments. A successful Front Office Assistant Manager will manage staff schedule, inventory and bookkeeping. In conjunction with the Front Office Manager the FOAM ensures seamless, positive and efficient experience for all members and guests. Organized, engaging, professional that can quickly make decisions in a high-volume and demanding environment! Main Duties: - Partner with Front Office Manager to develop, create and refine efficiency in the member and guest check in process and welcome experience - Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service - Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival - Supervise, direct, coordinate, influence and persuade staff in order to m...